Library Objects Reference
This section describes the rich variety of library objects (including their functions, properties and events) that are provided in Real-Time Designer.
Various kinds of library objects are provided. These can be selected as part of the instruction of an action (Assignment Tool in the Action Editor), to be assigned to a business entity property (Assignment Tool) or as an event that is handled by an event handler, workflow transition or any other object that responds to events.
Real-Time Designer automatically offers only the relevant options after each selection that you make in the Assignment Tool. This appendix serves as a reference showing all the library objects provided.
Library object functions and properties can be selected in the Assignment Tool for a variety of reasons, such as to retrieve or calculate a value and assign it to a business entity property. For example, to retrieve the current date or the IP address of the agent's computer, or to calculate an average of a list of values.
Library object functions that perform an instruction can be selected in the Action Editor for a variety of reasons, such as to copy to the clipboard, to create an email, or to write to a log.
A library object may raise an event. For example, the Launchbar indicates each time one of its buttons is clicked by an agent.
In order to use the value returned by a function, you must use an assignment.